1. How do I place an order?
You can place an order by simply adding your desired items to the cart and proceeding to checkout. Fill in your shipping details and choose your payment method — that's it!
2. Do I need to create an account to order?
No, you can place an order as a guest. However, creating an account helps you track orders, manage your wishlist, and speed up future purchases.
3. What payment methods do you accept?
We accept Cash on Delivery, Credit/Debit Cards, and other secure online payment options.
4. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery for your convenience. Just select it at checkout.
5. How long will delivery take?
Orders are typically processed within 1–2 business days and delivered within 2–5 business days, depending on your location.
6. Is shipping free?
Yes, we offer free shipping on all orders — no minimum spend required.
7. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS. You can use it to track your delivery in real time.
8. Can I return or exchange an item?
Yes, you can return unused and unopened items within 7 days of delivery. Please contact us to initiate the return process.
9. How do I request a refund?
Contact our support team with your order number and reason for return. Once we receive and inspect the returned item, your refund will be processed.
10. What if I received a damaged or wrong product?
We sincerely apologize. Please contact us within 24 hours of delivery with photos, and we’ll arrange a replacement or refund.
11. How do I contact customer service?
You can reach us via:
12. Can I cancel my order after placing it?
Yes, but please contact us as soon as possible. If your order has not yet been processed or shipped, we’ll cancel it and issue a full refund.
